| Q: Do I have to log in to purchase tickets? |
A: You do not have to log into an account in order to make a purchase. If you have created an account, you can log into it at the top of the home page or during the billing process, to avoid having to type in all your billing information. If you do not have an account, you will be able to create one when prompted. You can then log into this account the next time you order tickets, or click "Your Account" at the top of the home page to view your order.
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| Q: Why do I have to retype the distorted word before I search for tickets? |
A: The word verification mechanism differentiates between actual human customers and automated computer programs that are designed to automatically purchase the best seat locations on the site. Those programs slow down the system for real customers, and often manage to remove the best inventory from the system. We know it’s an inconvenience, but the inconvenience of a slowed system or limited ticket availability is a worse alternative.
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| Q: Why do I have to enter my email address and phone number when I order tickets? |
A: We request that users enter their email address so that we can send an order confirmation for each ticket order. In addition, we use the phone number and email address to get in touch with users in the case an event is canceled or a show closes prematurely before the ticket date.
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| Q: I had to resubmit a ticket request and I couldn't get the same seats. Why? |
A: When a user plans to purchase tickets, those seats are put on hold for a set period of time and a clock is displayed showing the available time left to purchase. This is done so that no one else can purchase those tickets at the same time. However, if a user cancels an order, or needs to resubmit a ticket request, those first tickets will generally still be on hold, and therefore won’t show up in the new request. The tickets will become available again, but we can’t guarantee that someone else will not purchase them.
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| Q: Can I add tickets to or remove tickets from a completed ticket order? |
A: If you have not yet completed your transaction, you can go back to the "Event or Show" tab and increase or decrease the number of tickets you are requesting. Note: if you choose to do this, you may not get the seat locations you had before. If you have already completed your order, you may call our Event Tickets customer service department by clicking on the Contact Us tab at the top of the home page of this web site to see how they may possibly assist you.
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| Q: Can I request tickets by telephone, email or through the Costco warehouses? |
A: For security measures, we do not accept ticket requests by telephone or email, because the security of credit card information cannot be guaranteed. All events on sale are exclusively sold on the Costco Event Ticket Services web site and are not available in our warehouses. Our toll-free telephone number to our Customer Service department is for technical assistance and is not set up for telephone sales.
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| Q: I am attending the theater with a group of 20 or more. Is there a group discount available? |
A: The discount price Costco offers on tickets will meet or beat a group discount price. Because you are only able to buy up to 10 tickets per event through the Costco program, you will need to contact the group sales division of the venue for the event taking place in to see if they can arrange for a discount and for all seats to be together. Please keep in mind that the Costco price is only available on the Costco Event Tickets web site.
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| Q: I did not receive a receipt when I purchased my tickets. What should I do? |
A: A confirmation receipt is e-mailed to you within a few minutes of completing your ticket purchase. However, if the receipt did not arrive, please click on the Contact Us link at the top of the Costco Event Ticket Services home page for a customer service agent. Please note their hours of operations.
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| Q: I have looked on the website and I cannot find the event I am
interested in seeing. Are there other events available? |
A: All events that are available through the Costco Event Tickets Services are listed by Category, Event or City/State. If the show you are looking for is not listed, Costco has not negotiated for this event. You may submit suggestions for events by writing to: Costco Event Tickets, P.O. Box 34717, Seattle, WA 98124.
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| Q: I found the event I want to see, but I cannot find tickets for the
dates I want to see it on.
Are there tickets available? |
A: If a message appears stating there are no seats available for the dates you selected, this means that the seats Costco negotiated for have been sold out. Your options are to either select a different date or time or to call the venue’s Box Office to see if you can get tickets for the specific date and time you are interested in. Please keep in mind that the special Costco price and preferred seating are only available through the Costco Event Ticket Services web site.
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| Q: Where can I get seating maps for the venue? |
A: Costco's Event Ticket Services offers seating maps for all its venues. You can access a map for a specific venue by clicking on the title of an event playing at that venue, and then clicking on the "Seating Chart" link.
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| Q: How do I find out about accessibility for audience members with disabilities? |
A: On our website, we include accessibility information for every venue. Please go to the information area for the event you are interested in and click on the wheelchair icon. This area will also provide you with specific phone numbers which you need to call for each show if you have special seating requests.
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| Q: Can I choose my seat locations when I am buying tickets? What does "best available" mean? |
A: When submitting a ticket search, you are able to choose the area of the venue where you want to sit. If there are any seats available in your chosen section, the ticketing system will choose the best seat location in that section. Please look at the seating maps that we provide to get a sense of the seat locations you are being offered before you make your final decision. If you do not like this seat location, you are free to make another inquiry for different seats or for a different date or timeframe. However, you will lose your original seat request (although you may be able to get it back later, if someone else has not purchased the seats in the meantime). If the website cannot offer you seats in your desired section, that is because all of the seats in that section have already been sold, and will not be available.
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| Q: How does Costco's Event Ticket Services protect my credit card information? |
A: The Costco's Event Ticket Seivices web site uses Digital Ids from VeriSign, a leader in Internet transaction security. All transactions are secured to ensure that no one other than Costco designated personnel can receive or read any information that you provide.
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| Q: Can I use two different credit cards on my order? |
A: We cannot separate a ticket order into multiple payment methods.
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| Q: The website says I have entered my credit card number incorrectly. What should I do? |
A: Please check to confirm that you have entered the number correctly and resubmit your purchase request. If the site still does not accept the card, please try another card. Additionally, for a small number of international credit cards, neither the web site or the phone ticket system can process the transaction.
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| Q: How will I get my tickets once I have placed my order? |
A: You will receive a confirmation email within a few minutes of completing your online ticket purchase and your tickets will be delivered by the method selected during the purchase process. Method of delivery will vary by event.
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| Q: Can I have my tickets sent to an address other than my billing address? |
A: For security reasons, tickets can only be sent to the billing address that coincides with the billing information on your credit card. However, in some cases, you can arrange for a special pickup which allows for a friend or family member to pick up the tickets purchased at the venue’s Box Office window the day of the event. Please note that photo identification is required for all special pickup arrangements.
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| Q: Can I check my order status on the web site? |
A: Yes, you can check your order status if you created an account or signed into your existing Event Tickets account when you made your purchase. To review your order(s) click the "Your Account or Order Status" tab at the top of the specific event page and enter your User Name and Password. You will be able to see any orders that you have made by clicking on the order number to view the detailed order information. If you have not created an account, you will have an opportunity to do so after you have completed the billing area when purchasing tickets. If you did not create an account, you can call a Customer Service agent by clicking on the Contact Us tab at the top of the home page of this web site.
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| Q: I ordered tickets but have not received them. What should I do? |
A: It can take up to seven (7) business days for the US Postal service to deliver your tickets, so please be patient. Incorrect billing or shipping information can sometimes slow down the ticket processing and delivery. In addition, please look back to the confirmation email sent to you by Costco or look up your order on this site. It will confirm the address and purchase date of your order. If you think your tickets may have gotten lost, please call our Event Ticket Services customer service line by clicking on the Contact Us tab at the top of the home page of this web site. Please note the hours of operation.
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| Q: I received my confirmation email and the mailing address for
the tickets is incorrect. What should I do? |
A: Please call our Event Ticket Services customer service department to make this correction immediately. They can be reached by clicking on the Contact Us tab on the home page of this web site. Please note the hours of operation.
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| Q: What if I purchased tickets for an event that cancelled a performance I chose or closed before the performance? What should I do? |
A: When an unexpected performance is cancelled or the event closes prematurely, we contact all members that have purchased tickets by phone or email to inform them of the schedule change. You can contact our Event Ticket Services customer service department by clicking on the Contact Us tab on the home page of this web site. Please note Customer Service hours of operation. Be prepared to give your confirmation number to a customer service agent. This can be found on the email confirmation receipt sent to you after you finished purchasing a ticket. If you have the tickets already in your possession, you will need to mail them back to us before we can refund your purchase. The address is: Costco Wholesale, P.O. Box 34717, Seattle, WA 98124.
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| Q: I'm having difficulty getting onto the site. What may be the problem? |
A: We recommend that you disable any pop-up blockers before leaving the ticketing home page and that you have JavaScript 1.2 loaded onto your computer. Most recent versions of Web Browsers provide this service (Netscape version 5.0 or higher or Internet Explorer version 5.5 or higher). If you do not have these recommended browsers, you will be able to download at no charge the later versions by going to either the Microsoft or Netscape web sites.
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| Q: My tickets were lost or stolen. What should I do? |
A: Please call our Event Ticket Services customer service department by clicking on the Contact Us tab on the home page of this web site.
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| Q: May I exchange my tickets that I have recently purchased for a different date and time? |
A: You may exchange your tickets as long as you make the request within 10 days of the ending event sales date that you purchased tickets for and the exchange is for the same dollar amount. Please call our Event Ticket Services customer service department by clicking on the Contact Us tab on the home page of this web site.
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| Q: Are refunds available on ticket purchases? |
A: As indicated on the web site, tickets are non-refundable. However, we would be happy to make an exchange on tickets for the same or different event, as long as the event you have tickets for have not already occurred and is within 10 days of the ending event sales date on the previously purchased tickets and the exchange is for the same dollar amount.
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